How do the COVID-19 restrictions affect my order?
- We are located in Melbourne, Victoria, Australia which is currently in a state of lockdown. Fortunately we are still able to operate under strict guidelines which allow us to pack your orders with precautions efficiently. We ask for your patience and understanding during this time as unfortunately Australia Post and DHL are experiencing some delays. Allow 3-7 days for Australia Post parcels. Allow 4-8 days for DHL Express parcels.
How long until my order is dispatched?
We aim to post our orders within 24 hours of receiving payment.
Can I change/cancel my order once it's been placed?
If you wish to make any changes to your order fill out our contact us form noting your order number. Unfortunately orders that have been shipped cannot be changed.
I have not received a shipping or confirmation email
- Please check your junk or spam folder if your confirmation email does not appear in your inbox. If it still doesn't appear please fill out our contact us form.
Can I return an item purchased on sale?
- Please refer to our refund policy